Refunds & Returns

RETURNS POLICY

  • We accept returns if, for any reason, you are not satisfied with your order, you may return your UNUSED article of merchandise within 60 days from the date of delivery.
  • To be eligible for a return, your item must be UNUSED and in the original packaging. 
  • Sale items are not eligible for returns. 
  • Any item not in its original condition, is damaged or missing parts may not be accepted for return / granted a partial refund only.
  • IMPORTANT : Please email us at hello@tinymax.co to obtain a TICKET number to initiate the return process. All returns must come with an TICKET number for identification. 

REFUNDS POLICY

  • Shipping charge will be refunded for items which are incorrect, defective or damaged. Shipping charge is non-refundable should you wish to return or exchange an item for any other reason.
  • For orders which are damaged on arrival (DOA), please refuse the parcel and inform your local postal office of the damage to be eligible for a full refund or re-delivery.
  • With the exception of incorrect, defective or damaged order, a shipping charge of $9.90 along with return shipping charge (if applicable) will be deducted from order total before refund.
  • 20% restocking fee will apply to packages which are returned, unless otherwise stated.
  • Once a return is received successfully and verified to be in good order, the refund less shipping charge and restocking fee (if applicable) will be made via the original method of payment. Please allow 3-10 working days for the credit to be reflected in your account.
  • No refund will be made on packages which are unclaimed, refused (except for DOA), abandoned or disposed of. Kindly ensure proper arrangements have been made for your parcel to be collected.
  • We require up to 6 weeks for delivery of orders before they are listed as missing. Requests for refund or resend will be processed after that.
  • Refund or re-delivery policy does not apply in the event of service interruptions or failures caused by natural disasters, union strikes or any events beyond our control.

RETURN SHIPPING

  • Please do not return your purchase to our office without the TICKET number.
  • You will be responsible for return shipping charges, except for defective product or when the wrong item has been sent.
  • Please use proper & safe packaging for return shipping. Items which are damaged during transit will not be accepted for return.